Contact Us: 844-776-1400
Regional Vice President - Operations
Leadership | MO-SSM Health Westview Building | Saint Louis, MO | Req #: R35196

SSM Health Missouri is seeking a regional Vice President of Operations to join our ministry driven Health System. SSM Health is a Catholic not-for-profit health system serving the comprehensive health needs of communities across Missouri in a fully integrated health care delivery system.

Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

PRIMARY RESPONSIBILITIES

  • Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
  • Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
  • Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
  • Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
  • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
  • Ensures quality patient care is provided on a daily basis. Participates in ongoing continuous quality improvement education and training.
  • Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
  • Develops and enhances relationships with community, other publics, organizations and groups that expand the effectiveness of the mission.
  • Collaborates with regional support functions of nursing, finance, planning, quality and human resources to achieve successful outcomes for the hospitals, service lines, network and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization.
  • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
  • Performs other duties as assigned.

EDUCATION

  • Master's degree

EXPERIENCE

  • Ten years' experience, with five years' in leadership

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.



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John Stephens
John Stephens
Executive Talent Acquisition
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John Stephens
John Stephens
Executive Talent Acquisition
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Why SSM Health

At SSM Health, we are driven by a singular Mission: Through our exceptional health care services, we reveal the healing presence of God. It's a higher calling that binds us. Here, we work together, system and providers alike, to heal the body, mind and spirit of our patients. We are united by a shared commitment to serve through faith, humanity, compassionate care and exceptional medicine.

Employment Benefits

  • Health, dental and vision insurance
  • Malpractice insurance
  • Paid time off
  • Retirement savings plan
  • CME stipends and time
  • Adoption reimbursement
  • And more!
Why SSM Health
Diversity

Diversity, Equity and Inclusion

At SSM Health, diversity, equity and inclusion are integral parts of who we are and a reflection of our Mission and values. We believe that workplace diversity is essential to our success. We seek to foster awareness and appreciation of diversity among our patients, employees, physicians, providers, customers and communities.

We are proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Awards & Recognition

SSM Health continues to expand our heritage of healing. We strive to be system-driven by our Mission and a pursuit of continuous improvement. Through this commitment, we’ve established ourselves as a leading integrated health care system in the Midwest — recognized by prestigious regional and national accrediting bodies with awards for performance excellence, quality, technology, safety and patient experience.

Quality of Life

Missouri - Eastern

From the famed Gateway Arch in St. Louis to Kansas City, Missouri is one of the most livable states in the country. The metropolitan area features a large variety of neighborhoods and communities. With an affordable housing market, trendy neighborhoods, and the booming economic landscape this one of the most attractive areas for professionals. Smaller cities like Jefferson City, our capital, and Columbia, home of the University of Missouri, offer vibrant communities buzzing with activity, yet free of the hustle and bustle of larger metropolitan areas.

Missouri

“This past year has further demonstrated the important and influential role that health care systems can and should play in shaping local communities and society at large,” Joe Hodges, Regional President, SSM Health in Oklahoma. “SSM Health is proud to join this pledge and will continue taking bold steps to ensure better health for all – particularly those who are economically, physically and socially marginalized.”

Collectively, SSM Health and the other Catholic health organizations that have signed the pledge employ nearly a half million people across 46 states and the District of Columbia, and care for almost four million patients annually.

Recognizing that racism is an affront to the core values of Catholic social teaching, CHA members joined in solidarity to promote the common good and seek justice by being actively anti-racist and accountable in effecting positive change in the communities we serve.

Four focus areas

Act for COVID-19 equity: Members commit to ensuring that testing for COVID-19 is available and accessible in minority communities and that new treatments are distributed and used equitably as they become available. Members will also work for prioritization of vaccinations for those individuals and families at higher risk — elder populations and communities of color, including Native American communities.

Enact change across our own health systems: Members are examining how their organizations recruit, hire, promote and retain employees; how they conduct business operations, including visible diversity and inclusivity at the decision, leadership and governance levels; and how they incentivize and hold our leaders accountable.

Advocate for improved health outcomes for minority communities and populations: Members agree to promote and improve the delivery of culturally competent care and oppose policies that exacerbate or perpetuate economic and social inequities, including such issues as education, housing and criminal justice reform.

Strengthen trust with minority communities: Members will continue to foster, strengthen and sustain authentic relationships based on mutually agreed goals to better understand the unique needs of their communities.

Kaiser and other Catholic health care leaders who have signed the pledge recognize that collectively they are in a unique position to bring about overdue change to policies and practices that have allowed systemic racism and health disparities to continue in the United States.

To hold itself and its members accountable, CHA intends to provide updates on the commitment progress annually.