Contact a Recruiter: 844-776-1400
Regional Manager - PAS
Leadership | SSM Health System Office - 1145 Corporate Lake | St. Louis, MO | Req #: 19502990

Role Purpose:
This position is responsible for providing leadership and overseeing the onsite patient access services managers. The Regional Manager -Patient Access Services Onsite services select SSM hospital facilities and reports to the Director - Patient Access Services Onsite.
  • Provides a personal example of living the principles of continuous quality improvement whereby decision making is driven by data, and the customer-supplier relationships are facilitated both within and outside the System.
  • Identifies emerging IRS reporting and tax compliance issues, determines the potential effect on the system and develops recommendations regarding system response for the consideration of the Vice President - Finance and Treasury, and the Senior Vice President - Finance.
  • Identifies and recommends potential process improvements in areas of expertise, and assists with the design and in implementation as requested.
  • Provides system-wide information and prepares reports and statements required to meet internal/external reporting requirements and requests.
  • Identifies potential improvements in system and work processes, and makes recommendations for improvement. Participates in CQI projects as a team leader or member, as required. Assists in the implementation of improvements.
  • Supervises and trains the Patient Business Services staff that provides support in all areas of Patient Business Services for those duties.
  • Creates a work environment for staff through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourages and supports staff decision-making within their scope of responsibilities.
  • Performs any special assignments as requested.
  • Ensure facility registration areas comply with SSM and regulatory established policies, quality assurance programs, safety, environmental and infection control policies and procedures.
  • Coordinate with Onsite PAS leader, Patient Services Center (PSC), and Central Business Office (CBO) to reduce patient access denials and maintain a working environment which remains in compliance with local, state and federal regulations at all times.
  • Oversee development and implementation of standardized processes to guarantee the integrity of demographic, financial, and clinical information that is directly related to the registration, admission, discharge and transfer process.
  • Direct coordination with facility case management department leadership to ensure compliance with admitting and discharge procedures and management of appeals in coordination with CBO and PSC.
  • Oversee onsite patient access management team efforts to ensure timely and efficient flow of patients through the registration process (inpatient, outpatient and ER).
  • Coordinate with SSM Information Technology leadership to oversee management of software vendors and to ensure configuration of patient management system meets standardized business process requirements.
  • Ensuring timely and efficient flow of patients through the registration process (inpatient, outpatient and ER).
  • Track and report ongoing financial and operational performance of onsite PAS, recognize areas of excellence and oversee the development and implementation of action plans within the PAS to address areas of underperformance.


Minimum Qualifications:
  • Bachelor's degree.
  • At least 5 years of increasingly responsible experience in health care finance, including a minimum of 3 years with direct experience with (Medicare and Medicaid) regulations is required.
  • A demonstrated ability to use PC-based spreadsheets, graphics presentation, database and word processing software effectively for analyses and presentations. (Microsoft preferred.)
  • Experience as a team member and as a team leader on problem-solving projects.
  • A high degree of analytical and research skills, with attention to detail.
  • Ability to manage multiple priorities to meet due dates.
  • Act as an enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop staff, and monitor performance.
  • Ability to craft, communicate and align teams to the established departmental and vision by demonstrating the capacity to simultaneously balance both the big picture strategic perspective and attention to detail.
  • Exceptional communications and customer service skills.
  • Dedication to treating both internal and external constituents as valued customers, maintaining a flexible customer service approach and experience that emphasizes service satisfaction and quality.
  • The ability to passionately model the basic values of SSM's mission, vision and values.
  • The ability to prioritize and manage multiple tasks simultaneously, effectively anticipate and respond to issues as needed in a dynamic work environment.
Preferred Qualifications:
  • Master's degree in finance or accounting is preferred.
  • Health care consulting experience is a plus.
SSM Health - System Office -
SSM Health is one of the largest Catholic health systems in the country and is dedicated to quality and compassionate care for anyone in need, regardless of ability to pay. Based in St. Louis, where its System Office is located, SSM Health operates 20 hospitals in Wisconsin, Illinois, Missouri and Oklahoma. We provide care in various settings: outpatient sites, physician offices, a pharmacy benefit company, an insurance plan, hospitals, nursing homes, home care, hospice, telehealth and a technology company. Our Mission: Through our exceptional health care services, we reveal the healing presence of God.
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Hope Valvero
Hope Valvero
Senior Leader of Physician and Provider Recruitment
Let's talk!
Contact me to learn more about our outstanding opportunities or to apply for a position.
Hope Valvero
Hope Valvero
Senior Leader of Physician and Provider Recruitment

Why SSM Health

At SSM Health, we are driven by a singular Mission: Through our exceptional health care services, we reveal the healing presence of God. It's a higher calling that binds us. Here, we work together, system and providers alike, to heal the body, mind and spirit of our patients. We are united by a shared commitment to serve through faith, humanity, compassionate care and exceptional medicine.

Employment Benefits

  • Health, dental and vision insurance
  • Malpractice insurance
  • Paid time off
  • Retirement savings plan
  • CME stipends and time
  • Adoption reimbursement
  • And more!

Diversity, Inclusion
and Equality

At SSM Health, diversity, inclusion and equality are integral parts of who we are and a reflection of our Mission and values. We believe that workplace diversity is essential to our success. We seek to foster awareness and appreciation of diversity among our patients, employees, physicians, providers, customers and communities.

We are proud to be an Equal Opportunity and Affirmative Action Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Quality of Life

Missouri - Eastern

From the famed Gateway Arch in St. Louis to Kansas City, Missouri is one of the most livable states in the country. The metropolitan area features a large variety of neighborhoods and communities. With an affordable housing market, trendy neighborhoods, and the booming economic landscape this one of the most attractive areas for professionals. Smaller cities like Jefferson City, our capital, and Columbia, home of the University of Missouri, offer vibrant communities buzzing with activity, yet free of the hustle and bustle of larger metropolitan areas.