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IT Director - Revenue Cycle Optimization
Leadership | WI-REMOTE | Madison, WI | Req #: R95350

Are you a visionary, relationship-first leader who is looking to solve tough business and technical problems and drive innovation within a mission-centered health care organization? We are a growing team looking for a collaborative and results-driven individual who will lead a high-performing team of application analysts focused on standardizing and optimizing Epic and other revenue cycle applications.

The Director - Revenue Cycle Optimization, in partnership with business leadership and technical governance, will focus on delivering value, improving our speed to implement and minimizing future support requirements. A health care background and experience leading teams solving complex IT projects is a must. You would bring your demonstrated ability to develop relationships, foster a culture of innovation and creativity, identify and implement sustainable solutions and eliminate technology debt. This is a remote role and does have some state limitations to where you can reside.

Primary Responsibilities

  • Demonstrates flexibility, agility and the ability to respond effectively to changing environments, expected and unexpected, while working with individuals, groups and team members and is open to new challenges.
  • Demonstrates awareness of internal and external dynamics, and an acute perception of the dimensions of business issues. Conducts research and identifies, collects and analyzes information about the markets, economies, political environment, technology trends and business operation issues to make informed decisions.
  • Collaborates with other members of formal and informal teams in the pursuit of common missions, vision, values and goals.
  • Assesses the scope and potential impact of an issue or opportunity. Uses business criteria and values to evaluate alternative courses of action. Makes decisions as appropriate or escalates to leadership.
  • Possesses the ability to take an analytic, creative and iterative process that leads to desired outcomes that benefit the end user/the customer. Searches for information and depicts ideas and creative processes visually and verbally.
  • Maintains an awareness and openness to diversity as defined in a multitude of ways to include demographics, cultures and markets.
  • Continues to own their growth, professionally and personally, to better the team and organization. Engages in learning from others, both within and outside the organization.
  • Focuses on desired results and business outcomes. Sets and achieves challenging goals. Clearly defines mutual expectations of self and others in a team setting. Takes appropriate actions to ensure obligations are met. Defines performance standards in terms of doing what is appropriate and doing it well. Revises standards in response to changing business needs. Is resourceful and takes calculated risks to achieve results.
  • Handles changes and uncertainties with ease and with the ability to move forward quickly. Identifies and acts upon opportunities for continuous improvement. Demonstrates a willingness to make high-risk decisions when necessary and with prudent judgment.
  • Performs other duties as assigned.


  • Bachelor's degree in computer science or related field, or equivalent years of experience and education


  • Seven years' experience, with five years' in leadership

Physical Requirement

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

SSM Health is a nationally recognized Catholic, not-for-profit integrated health system serving Illinois, Missouri, Oklahoma, and Wisconsin.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Jon Dirksen

Executive Talent Acquisition

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Jon Dirksen
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The Latest Happenings at SSM Health

Why SSM Health

At SSM Health, we are driven by a singular Mission: Through our exceptional health care services, we reveal the healing presence of God. It's a higher calling that binds us. Here, we work together, system and providers alike, to heal the body, mind and spirit of our patients. We are united by a shared commitment to serve through faith, humanity, compassionate care and exceptional medicine.

Employment Benefits

  • Health, dental and vision insurance
  • Malpractice insurance
  • Paid time off
  • Retirement savings plan
  • CME stipends and time
  • Adoption reimbursement
  • And more!
Why SSM Health

Diversity, Equity and Inclusion

At SSM Health, diversity, equity and inclusion are integral parts of who we are and a reflection of our Mission and values. We believe that workplace diversity is essential to our success. We seek to foster awareness and appreciation of diversity among our patients, employees, physicians, providers, customers and communities.

We are proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Awards & Recognition

SSM Health continues to expand our heritage of healing. We strive to be system-driven by our Mission and a pursuit of continuous improvement. Through this commitment, we’ve established ourselves as a leading integrated health care system in the Midwest — recognized by prestigious regional and national accrediting bodies with awards for performance excellence, quality, technology, safety and patient experience.

“This past year has further demonstrated the important and influential role that health care systems can and should play in shaping local communities and society at large,” Joe Hodges, Regional President, SSM Health in Oklahoma. “SSM Health is proud to join this pledge and will continue taking bold steps to ensure better health for all – particularly those who are economically, physically and socially marginalized.”

Collectively, SSM Health and the other Catholic health organizations that have signed the pledge employ nearly a half million people across 46 states and the District of Columbia, and care for almost four million patients annually.

Recognizing that racism is an affront to the core values of Catholic social teaching, CHA members joined in solidarity to promote the common good and seek justice by being actively anti-racist and accountable in effecting positive change in the communities we serve.

Four focus areas

Act for COVID-19 equity: Members commit to ensuring that testing for COVID-19 is available and accessible in minority communities and that new treatments are distributed and used equitably as they become available. Members will also work for prioritization of vaccinations for those individuals and families at higher risk — elder populations and communities of color, including Native American communities.

Enact change across our own health systems: Members are examining how their organizations recruit, hire, promote and retain employees; how they conduct business operations, including visible diversity and inclusivity at the decision, leadership and governance levels; and how they incentivize and hold our leaders accountable.

Advocate for improved health outcomes for minority communities and populations: Members agree to promote and improve the delivery of culturally competent care and oppose policies that exacerbate or perpetuate economic and social inequities, including such issues as education, housing and criminal justice reform.

Strengthen trust with minority communities: Members will continue to foster, strengthen and sustain authentic relationships based on mutually agreed goals to better understand the unique needs of their communities.

Kaiser and other Catholic health care leaders who have signed the pledge recognize that collectively they are in a unique position to bring about overdue change to policies and practices that have allowed systemic racism and health disparities to continue in the United States.

To hold itself and its members accountable, CHA intends to provide updates on the commitment progress annually.