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Chief Operating Officer, SSM Health St. Anthony Hospital - OK Region
Leadership | SSM Health St. Anthony Hospital | Oklahoma City, OK | Req #: 19005781
Description

JOB SUMMARY

Develops strategy and provides leadership for the operational processes across the organization. Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

PRIMARY RESPONSIBILITIES
  • Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
  • Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
  • Develops and implements strategic business plans. Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
  • Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
  • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
  • Ensures quality patient care is provided on a daily basis. Participates in ongoing continuous quality improvement education and training.
  • Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal control.
  • Develops and enhances relationships with community, other public, organizations and groups that expand the effectiveness of the mission.
  • Collaborates with regional support functions of nursing, finance, planning, quality and human resources to achieve successful outcomes for the hospitals, service lines, network and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization.
  • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
  • Performs other duties as assigned.
EDUCATION
    • Master's degree
    EXPERIENCE
    • Ten years of experience, with five years specifically in healthcare leadership

    Qualifications

    EDUCATION
      • Master's degree
      EXPERIENCE
      • Ten years' experience, with five years' in leadership


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      Angela Jones
      Angela Jones
      Executive Recruiter of Physician & Leadership Talent
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      Angela Jones
      Angela Jones
      Executive Recruiter of Physician & Leadership Talent
      LinkedIn

      Why SSM Health

      At SSM Health, we are driven by a singular Mission: Through our exceptional health care services, we reveal the healing presence of God. It's a higher calling that binds us. Here, we work together, system and providers alike, to heal the body, mind and spirit of our patients. We are united by a shared commitment to serve through faith, humanity, compassionate care and exceptional medicine.

      Employment Benefits

      • Health, dental and vision insurance
      • Malpractice insurance
      • Paid time off
      • Retirement savings plan
      • CME stipends and time
      • Adoption reimbursement
      • And more!

      Diversity, Inclusion
      and Equality

      AAt SSM Health, diversity, inclusion and equality are integral parts of who we are and a reflection of our Mission and values. We believe that workplace diversity is essential to our success. We seek to foster awareness and appreciation of diversity among our patients, employees, physicians, providers, customers and communities.

      We are proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

      Quality of Life

      Oklahoma

      Oklahoma City’s metro area, long known for its western heritage and cattle stockyards, is experiencing an exciting period of revitalization and growth. Today, more businesses and young families are flocking into the city limits and making this area their home. The city is developing into a more cosmopolitan center with diverse dining opportunities, entertainment, museums and sporting events. The city, as well as the surrounding suburbs, are home to tight-knit communities and neighborhoods that are welcoming to new residents and families. With its perfect blend of small town hospitality and metropolitan amenities, Oklahoma City may very well be America’s biggest small town.

      Oklahoma City